Effective Date: January 18, 2026
Last Updated: March 15, 2026
BY ACCESSING OR USING THE SCARLETT AI COMPANION SERVICE ("SERVICE"), YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE ("TERMS"). IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICE.
THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 15 CAREFULLY.
THIS SERVICE IS FOR ADULTS ONLY. BY USING THIS SERVICE, YOU CONFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and MyScarlet, Inc. ("Company," "we," "us," or "our"), governing your access to and use of the Scarlett AI Companion service, including any associated websites, applications, APIs, and content (collectively, the "Service").
We reserve the right to modify these Terms at any time in our sole discretion. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.
Certain features of the Service may be subject to additional terms and conditions, which will be presented to you at the time of use. Such additional terms are incorporated into these Terms by reference.
THE SERVICE IS INTENDED SOLELY FOR USERS WHO ARE AT LEAST 18 YEARS OF AGE. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
We employ age verification measures to prevent access by minors. You agree to provide accurate information during any age verification process. Misrepresenting your age is a material breach of these Terms and may result in immediate termination of your account and potential legal action.
The Service is not intended for use by minors under any circumstances. If you are a parent or guardian and believe your child has accessed the Service, please contact us immediately at support@myscarlet.ai.
The Service may not be available in all jurisdictions. You are responsible for compliance with all applicable local laws regarding online conduct and acceptable content.
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
You are fully responsible for all activities that occur under your account, whether or not authorized by you. We are not liable for any loss or damage arising from your failure to maintain the security of your account.
Each user may maintain only one account. Creating multiple accounts may result in termination of all associated accounts.
Scarlett is an artificial intelligence companion designed to provide conversation, entertainment, and emotional support through text and voice interactions. The Service uses advanced language models and voice synthesis technology to create an interactive experience.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
THE SERVICE IS NOT A SUBSTITUTE FOR:
If you are experiencing a mental health crisis, please contact emergency services (911) or the 988 Suicide and Crisis Lifeline immediately.
The Service is provided primarily for entertainment and companionship purposes. Any information or suggestions provided through the Service should not be relied upon for important decisions.
The Service offers various subscription tiers with different features and pricing. Current subscription options and pricing are available on our website and may be modified at any time.
By subscribing to the Service, you authorize us to charge your designated payment method on a recurring basis according to your selected billing cycle (monthly or annually). All fees are quoted and charged in U.S. dollars unless otherwise specified.
SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. You may cancel your subscription at any time through your account settings.
We reserve the right to change subscription prices at any time. Price changes will take effect at the start of your next billing cycle following notice of the change. Your continued use of the Service after a price change constitutes acceptance of the new price.
ALL FEES ARE NON-REFUNDABLE EXCEPT AS REQUIRED BY APPLICABLE LAW. We do not provide refunds or credits for:
In our sole discretion, we may provide refunds, credits, or other consideration in individual cases.
Payment processing services are provided by My Scarlet, Inc. and third-party payment processors. Your credit card or bank statement may show charges from "My Scarlet" rather than "Scarlett." Your use of payment services is subject to the terms and privacy policies of those processors. We are not responsible for errors or issues arising from third-party payment processing.
You are responsible for all applicable taxes, and we will charge tax where required by law. Tax amounts may vary based on your location.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for your own personal, non-commercial use unless you have a valid enterprise subscription.
You agree NOT to:
Illegal Activities:
Harmful Content:
System Abuse:
Misrepresentation:
Commercial Misuse:
You are solely responsible for all content you input into the Service. We reserve the right to refuse, remove, or disable access to any content that violates these Terms or that we find objectionable in our sole discretion.
We reserve the right, but have no obligation, to monitor use of the Service for compliance with these Terms. We may investigate any reported or suspected violations and take any action we deem appropriate.
Adult content features are available only on eligible subscription tiers and only to users who have completed applicable age verification requirements.
Access to adult content requires additional age verification beyond initial registration. By enabling adult content features, you confirm that:
Adult content is NEVER enabled by default. You must affirmatively enable adult content features in your account settings. You may disable adult content at any time.
You are solely responsible for your decision to access adult content and for ensuring such access is legal in your jurisdiction.
The Service, including all content, features, functionality, software, text, graphics, logos, trademarks, and other materials (collectively, "Company Content"), is owned by the Company or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use.
You may not:
By submitting content to the Service ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with operating and improving the Service.
Any feedback, suggestions, or ideas you provide regarding the Service ("Feedback") becomes our exclusive property. We may use Feedback for any purpose without compensation or attribution to you.
The Service incorporates technology based on Llama 3, developed by Meta Platforms, Inc. and licensed under the Meta Llama 3 Community License Agreement. Additional third-party components may be subject to their own license terms.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.
We collect and process personal data as described in our Privacy Policy. By using the Service, you consent to such collection and processing.
To provide you with the best possible experience, we continuously analyze interactions with the Service to identify areas for improvement. This includes automated analysis of conversation patterns to detect and resolve technical issues (such as response quality, voice synthesis performance, and memory continuity), understand feature preferences, and improve the overall quality of the Service. This analysis is performed internally by our automated systems and is used solely to enhance service functionality and user experience. Conversation content is never shared with third parties, used for advertising, or processed outside of our private infrastructure.
By creating an account, you consent to receive electronic communications from us, including:
Re-engagement emails are sent from team@myscarlet.ai. You may opt out of non-essential communications at any time by clicking the "Unsubscribe" link in any email or by contacting support@myscarlet.ai. Opting out of promotional emails will not affect account-related communications.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
THE SERVICE DOES NOT PROVIDE MEDICAL, MENTAL HEALTH, LEGAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE. ANY INFORMATION PROVIDED THROUGH THE SERVICE IS FOR GENERAL INFORMATIONAL AND ENTERTAINMENT PURPOSES ONLY.
We do not warrant that the AI will:
The Service may contain links to or integrate with third-party services. We are not responsible for and do not endorse any third-party services or their content, privacy practices, or terms.
We make no guarantees regarding any particular outcome from using the Service, including emotional satisfaction, companionship, or any other benefit.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:
THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED:
THE PRO-RATED VALUE OF UNUSED SERVICE FEES calculated as follows:
Business days are Monday through Friday, excluding the following federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If a holiday falls on a weekend, the observed weekday is excluded.
IN NO EVENT SHALL OUR LIABILITY EXCEED ONE (1) MONTH'S SUBSCRIPTION FEE at your then-current subscription tier, regardless of the calculation above.
Example: If you are on a $59.99/month plan and file a claim with 10 calendar days remaining in your billing period, and 5 business days equals 7 calendar days during that period, the maximum liability would be: (10 - 7 calendar days) × ($59.99 ÷ 30) = $5.99
If you have no active subscription at the time of claim, or if the remaining days minus administrative time equals zero or less, our maximum liability shall be ZERO DOLLARS ($0.00)
NO REFUNDS ON PRE-PAID SUBSCRIPTIONS. If you have pre-paid for a subscription period (including but not limited to annual subscriptions, multi-month packages, or any advance payment):
LIMITATION ON ARBITRATION AWARDS. If an arbitrator determines that Company liability exists:
YOU EXPRESSLY WAIVE any right to a refund, pro-rated or otherwise, for any pre-paid subscription fees, except as may be awarded by an arbitrator upon finding of material Company error, and you agree that any such award shall be calculated exclusively under Section 11.2.
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of any such claim. You shall not settle any claim without our prior written consent.
IMPORTANT: THIS SECTION AFFECTS YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.
Delaware Law Governs. This Section 12.3 is specifically drafted to be enforceable under Delaware law, which actively supports and encourages summary judgment as a tool for efficient resolution of commercial disputes. Delaware courts grant summary judgment when there is "no genuine issue as to any material fact" and the moving party is "entitled to judgment as a matter of law." The stipulations below are designed to establish that no genuine factual dispute exists regarding documented violations of these Terms.
BY ACCEPTING THESE TERMS, YOU AGREE TO THE FOLLOWING STIPULATIONS REGARDING ANY DISPUTE ARISING FROM YOUR ALLEGED VIOLATION OF THESE TERMS:
(a) Authenticity and Accuracy of Company Records. You stipulate and agree that the Company's records, logs, databases, and documentation regarding your use of the Service ("Company Records") are authentic, accurate, and admissible as evidence in any legal proceeding. You waive any right to challenge the authenticity, accuracy, foundation, or admissibility of Company Records.
(b) Presumption of Violation. You agree that if Company Records indicate a violation of these Terms, such records shall constitute prima facie evidence of the violation and shall create a rebuttable presumption that the violation occurred as documented.
(c) Waiver of Right to Dispute Material Facts. In the event the Company alleges that you have violated these Terms and presents Company Records documenting such violation, YOU WAIVE YOUR RIGHT TO:
(d) Consent to Summary Disposition. You consent to summary judgment, summary disposition, or immediate arbitration award in favor of the Company on any claim arising from your violation of these Terms, provided the Company submits Company Records documenting the alleged violation. You agree that such documentation shall be deemed sufficient to establish that no genuine dispute of material fact exists regarding the violation.
(e) Scope. This stipulation applies to:
(f) Remedies. Upon summary disposition in favor of the Company, you agree that the Company shall be entitled to:
(g) Survival. This stipulation survives termination of your account and these Terms.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS SECTION, UNDERSTAND ITS IMPLICATIONS, AND VOLUNTARILY AGREE TO BE BOUND BY ITS TERMS.
You may terminate your account at any time by following the instructions in your account settings or by contacting us. Upon termination, your right to use the Service will immediately cease.
We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, in our sole discretion. Reasons for termination may include, but are not limited to:
Upon termination:
If we terminate your account for violation of these Terms, you are not entitled to any refund of fees paid.
These Terms and any disputes arising from or relating to the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Choice of Delaware Law. The parties expressly acknowledge that Delaware law is chosen because:
Subject to the arbitration agreement below, you agree to submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware for any disputes not subject to arbitration. You waive any objection to venue in these courts.
The parties acknowledge that under Delaware law, summary judgment is appropriate when there is no genuine issue as to any material fact and the moving party is entitled to judgment as a matter of law. The parties agree that:
Before initiating any formal dispute resolution, you agree to first contact us at support@myscarlet.ai and attempt to resolve the dispute informally for at least thirty (30) days.
IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, ALL DISPUTES ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE FINALLY RESOLVED BY BINDING ARBITRATION, rather than in court, except that you may assert claims in small claims court if your claims qualify.
Arbitration shall be conducted by JAMS under its Streamlined Arbitration Rules and Procedures, or by another arbitration provider mutually agreed upon by the parties. The arbitration shall be conducted in Wilmington, Delaware, unless you and we agree otherwise. Delaware law shall govern the arbitration proceedings and any award.
If you initiate arbitration, you will be responsible for paying the initial filing fee. If the arbitrator finds that your claim is frivolous, you agree to reimburse us for all fees and costs incurred in defending against the claim.
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
You may opt out of the arbitration agreement and class action waiver by sending written notice to MyScarlet, Inc., 16192 Coastal Hwy, Lewes, DE 19958 within thirty (30) days of first accepting these Terms. Your notice must include your name, address, email, and a clear statement that you wish to opt out.
If any portion of this arbitration agreement is found unenforceable, the remainder shall continue in full force and effect.
These Terms, together with the Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet or telecommunications failures.
Section headings are for convenience only and do not affect the interpretation of these Terms.
These Terms do not create any third-party beneficiary rights.
You agree to comply with all applicable export and import laws and regulations.
If you are a U.S. government user, the Service is provided as "commercial computer software" subject to the terms of these Terms.
For questions about these Terms, please contact us at:
MyScarlet, Inc.
Email: support@myscarlet.ai
Address: 16192 Coastal Hwy, Lewes, DE 19958
For support issues: support@myscarlet.ai
For legal notices: legal@myscarlet.ai
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT:
MY SCARLET, INC.
Copyright 2024-2026 MyScarlet, Inc. All Rights Reserved.
Patent Pending. Scarlett is a trademark of MyScarlet, Inc..
Document Version: 1.0
Effective Date: January 18, 2026