Privacy Policy

Effective Date: January 18, 2026
Last Updated: March 16, 2026

MyScarlet, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Scarlett AI Companion service ("Service").

1. INFORMATION WE COLLECT

1.1 Account Information

When you create an account, we collect:

Email address
Password (stored encrypted, never in plain text)
Display name or preferred name ("pet name")
Personality preferences (e.g., conversation vibe)
Optional self-introduction text you provide during onboarding

1.2 Conversation Data

We store your conversations with Scarlett to provide continuity and memory features. This includes:

Text messages you send and Scarlett's responses
Conversation timestamps
Voice recordings submitted for transcription (processed and discarded; not stored long-term)

1.3 Usage and Analytics Data

We automatically collect:

Pages visited, session duration, and scroll depth
Device type, browser type, and screen resolution
Referral source (how you found us)
Country (derived from IP address; we do not store full IP addresses long-term)

1.4 Payment Information

Payment processing is handled by third-party processors. We do not store your full credit card number. We may receive and store transaction identifiers, subscription status, and billing history.

2. HOW WE USE YOUR INFORMATION

We use your information to:

Provide the Service: Deliver personalized conversations, maintain conversation memory, and synthesize voice responses
Personalize your experience: Use your name, personality preferences, and conversation history to tailor Scarlett's responses
Send communications: Send account-related emails, re-engagement messages from Scarlett (personalized check-ins referencing past conversations), product updates, and feature announcements
Improve the Service: Analyze usage patterns, detect technical issues, and improve response quality through automated systems
Ensure safety: Monitor for violations of our Terms of Service, including content safety and abuse prevention
Process payments: Manage subscriptions and billing

3. EMAIL COMMUNICATIONS

By creating an account, you consent to receive the following emails from team@myscarlet.ai:

Account emails: Security alerts, subscription confirmations, password resets. These cannot be opted out of while your account is active.
Re-engagement emails: Personalized messages from Scarlett referencing your past conversations, sent periodically to inactive users. These may include a brief reference to your last conversation topic to provide a personalized experience.
Product updates: Feature announcements and service changes.

You may opt out of re-engagement and promotional emails at any time by:

Clicking the "Unsubscribe" link in any email
Contacting support@myscarlet.ai

4. DATA STORAGE AND SECURITY

4.1 Infrastructure

All Service data is processed and stored on our private infrastructure within the United States. Conversation data, AI processing, and voice synthesis all occur on our own servers. We do not use third-party cloud AI services to process your conversations.

4.2 Security Measures

We implement industry-standard security measures including:

Encrypted data transmission (TLS/SSL)
Encrypted password storage (bcrypt hashing)
Access controls and authentication for all internal systems
Regular security monitoring

4.3 Data Retention

We retain your account and conversation data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

5. DATA SHARING

We do not sell your personal information. We may share your information only in the following circumstances:

Payment processors: To process subscriptions and transactions
Email delivery: We use Amazon Simple Email Service (SES) to deliver emails. Email content passes through Amazon's servers for delivery only and is not stored or used by Amazon for other purposes.
Legal requirements: When required by law, subpoena, or court order
Safety: To protect the rights, safety, or property of our users, the Company, or the public
Business transfers: In connection with a merger, acquisition, or sale of assets

6. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of promotional communications
Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@myscarlet.ai.

7. COOKIES

We use essential cookies and local storage to maintain your login session. We use analytics cookies to understand how visitors use our site. See our Cookie Policy for details.

8. CHILDREN'S PRIVACY

The Service is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at support@myscarlet.ai.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

10. CONTACT

MyScarlet, Inc.
Email: support@myscarlet.ai
Address: 16192 Coastal Hwy, Lewes, DE 19958

MY SCARLET, INC.